Delivering all India. For any queries contact at 9810001738

Returns and Exchange

Our Products 

Many of our products use vintage, distressed wood, old carvings, stone and metal. Most of the furniture is hand crafted and many of our accessories are hand painted . We also use of a lot of handloom and traditional indian fabrics. 

Thus many of our products will show up imperfections and flaws. These cannot be compared to machine made products. We hope you will understand and value the worth of these imperfections, which help to create genuine, handcrafted and limited edition pieces. 

The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that although we try our utmost to remain completely honest, the information due to the nature of our products can not be 100% accurate.

We like to celebrate the unique nature of each and every single product we sell. As well as the desirability that goes with the knowledge that you are buying a one off, hand crafted item. However if you do have any questions or queries regarding this please feel free to get in touch with us at khojcrafts@yahoo.com

 

Returns

We work on a no return and refund policy for all items.

Only exception being, if the product is received damaged and the same is brought to our notice within 48 hrs, along with supporting images of the damaged good.

If 48 hrs have gone by since delivery, we can’t offer you a return or exchange.

To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase.  A reverse pickup will be scheduled for the same.

 

Exchanges

We only exchange items if they are received defective or damaged and after immediate intimation (within 48hrs of delivery) on the receipt of the product. If you need to exchange it for the same item, send us an email at khojcrafts @ khojcrafts.com and a reverse pickup will be scheduled for the same.

 

Delivery and Shipping

The products are typically dispatched within 3-4 Working days of order confirmation depending on your destination.  Once the product is dispatched for delivery we will notify you of the same.

 

Cancellation

Order can be cancelled within 12 hour from the time of order placed, Beyond that cancellation is not accepted. 

To return your product, you should mail your product to: Khoj 

A-30/2 Dlf Phase 1, Gurgaon, Haryana 1220022

Ph: 9810001738 along with a copy of the invoice.